Privacy Policy

Welcome to Divine Dharma

At Divine Dharma, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, purchase our products, book an ePuja service, or interact with us through any of our services.

By accessing or using www.divinedharma.co, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Information We Collect

To provide you with a secure and seamless shopping experience, we may collect the following categories of information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Order Details
  • Account Information
  • Customer Support Communications

Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Time Zone
  • Website Usage Data
  • Cookies and Tracking Technologies
  • Referral Source

This information helps us improve website functionality, security, and user experience.

How We Use Your Information

We use your personal information responsibly and only for legitimate business purposes, including:

  • Processing and confirming your orders
  • Delivering products and ePuja services
  • Managing customer accounts
  • Providing customer support
  • Sending order confirmations, shipping updates, and service notifications
  • Preventing fraudulent transactions
  • Improving our products, services, and website experience
  • Personalizing your shopping journey
  • Responding to your questions and requests
  • Sending promotional communications (only where permitted)
  • Complying with applicable legal and regulatory obligations

Payment Information

We do not store your debit card, credit card, UPI PIN, CVV, banking credentials, or complete payment details on our servers.

To ensure secure transactions, we use trusted third-party payment providers.

For customers within India, payments are securely processed through GoKwik Checkout, which offers a secure and optimized checkout experience.

For international customers, payments are securely processed through Razorpay, supporting international payment methods in accordance with applicable regulations.

All payment transactions are encrypted and processed directly by these payment providers in accordance with their respective Privacy Policies and Terms of Service. Divine Dharma does not have access to your confidential payment credentials.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and enhance website performance.

Cookies help us:

  • Remember your preferences
  • Maintain your shopping cart
  • Improve website speed and functionality
  • Analyze visitor behavior
  • Measure advertising performance
  • Provide personalized recommendations
  • Deliver relevant marketing communications

You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

Analytics & Marketing Tools

To better understand how visitors interact with our website and to improve our services, we may use trusted analytics and marketing platforms, including:

  • Shopify Analytics
  • Google Analytics
  • Google Ads
  • Meta Pixel (Facebook & Instagram)
  • GoKwik Analytics
  • Email Marketing Platforms
  • Marketing Automation Tools

These platforms may collect anonymous or aggregated information in accordance with their own privacy policies.