Return & Replacement

At Divine Dharma, customer satisfaction and product authenticity are at the heart of everything we do. Every product offered through our website is carefully inspected before dispatch to ensure it meets our quality standards.

As many of our products are sacred, natural, and spiritually significant, our Return & Replacement Policy has been designed to maintain the purity, authenticity, and integrity of these items while ensuring a fair and transparent experience for our customers.

7-Day Return & Replacement Eligibility

We offer a 7-Day Return & Replacement facility from the date of successful delivery under the following circumstances:

  • You received a damaged product.
  • You received a defective or manufacturing-defect product.
  • You received an incorrect product different from what you ordered.
  • The product is incomplete or missing essential components.

To be eligible for a return or replacement, the product must remain unused, unwashed, and in its original condition with all original packaging, labels, certificates, accessories, and invoices intact.

Non-Returnable & Non-Replaceable Items

To preserve the spiritual sanctity and authenticity of our products, certain items cannot be returned or replaced once delivered.

These include, but are not limited to:

  • Products that have been used, worn, or altered after delivery.
  • Energized (Abhimantrit), Siddha, or specially blessed spiritual products prepared specifically for the customer.
  • Rudraksha beads, Karungali products, malas, bracelets, and other sacred items that have come into physical contact with the user.
  • Pooja materials, wellness products, incense, oils, or consumable items that have been opened or used.
  • Customized, personalized, or made-to-order products.
  • Gift Cards or Digital Services, including ePuja bookings (unless otherwise specified).

Once these products have been energized, customized, or used, they cannot be accepted for return due to their spiritual and hygienic nature.

Natural Characteristics of Spiritual Products

Many products available at Divine Dharma are crafted from naturally occurring materials such as Rudraksha, Karungali, gemstones, crystals, herbs, and other sacred elements.

As a result, natural variations in:

  • Shape
  • Size
  • Color
  • Texture
  • Grain Pattern
  • Surface Marks

are completely normal and are not considered manufacturing defects.

Each spiritual product is unique, and these natural characteristics are part of its authenticity and spiritual significance.

How to Request a Return or Replacement

If you believe your order qualifies for a return or replacement, please contact our support team within 48 hours of delivery.

To help us process your request quickly, kindly provide:

  • Your Order Number
  • Full Name
  • Registered Mobile Number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • An unboxing video (strongly recommended for damaged, missing, or incorrect product claims)
  • A brief description of the issue

Requests submitted without sufficient evidence may require additional verification before approval.

Return Verification Process

Once we receive your request, our team will carefully review the submitted information.

If your request is approved:

  • We may arrange a reverse pickup where available.
  • If reverse pickup is unavailable for your location, we will provide instructions for returning the product.
  • The returned product will undergo a quality inspection before the replacement or refund is processed.

Divine Dharma reserves the right to reject return requests if the returned product does not meet our eligibility criteria.

Refund Policy

Once the returned product has been received and successfully inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method used during checkout.
  • Refund processing generally takes 5–7 business days, depending on your banking or payment provider.

Please note that the actual credit timeline may vary depending on your financial institution.

Cancellation Policy

Orders may be cancelled only before they have been processed or dispatched from our warehouse.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

If you wish to cancel your order, please contact our support team as soon as possible after placing your order.

Important Notes

Please note the following:

  • Returns or replacements requested after the eligible period may not be accepted.
  • Products returned without prior approval may not qualify for replacement or refund.
  • Divine Dharma reserves the right to refuse any request that does not comply with this policy.
  • Policy decisions are made after careful verification to ensure fairness for both customers and the business.

Contact Us

If you have any questions regarding returns, replacements, refunds, or cancellations, please feel free to contact our support team.

Divine Dharma

Website: https://divinedharma.co